Terms & Conditions

Section #1 - IMPORTANT NOTICE

The project is quoted based on the agreed scope of work and is structured as a fixed or defined project price.

All services included in the project will be outlined in the estimate or service agreement.

Unlike standard carrier tariff-based pricing, project pricing is managed and coordinated through Bystroff Moving  

Any additional services not included in the agreed scope -including but not limited to specialty handling, access-related conditions, or changes in project requirements - must be approved and coordinated through us prior to execution.

The client will not be subject to additional carrier-imposed charges unless such services are expressly authorized and coordinated through Bystroff Relocation Management LLC.

Section #2 - PACKING

Bystroff Relocation Management LLC (Bystroff Moving) may provide professional packing services, packing labor, and packing materials as a separate service under the project agreement.

When packing services are performed by Bystroff (or by personnel working under our direct coordination and quality control): We are responsible for the quality of the packing work performed by us.

We use appropriate materials and methods consistent with the agreed scope of work.

Any damage that occurs during the packing process itself and is directly caused by our packing personnel will be addressed under the terms of the project agreement and applicable coverage options selected by the client.

Important limitations: Once the packed goods are tendered to and accepted by the licensed motor carrier for transportation, responsibility for loss or damage during transit shifts to the performing carrier under the Bill of Lading and the Carmack Amendment (for interstate shipments).

Bystroff is not liable for damage that occurs after the goods have been loaded onto the carrier’s vehicle and accepted for transport, except to the extent such damage is proven to have resulted from defective packing performed by us and could not reasonably have been discovered by the carrier at the time of loading.Items packed by the client (or by any third party not under Bystroff’s direct control) are packed at the client’s sole risk. Bystroff assumes no responsibility for the condition, adequacy of packing, or any resulting damage to owner-packed items. High-value, fragile, or specialty items (art, antiques, glass, electronics, marble, etc.) require advance disclosure and may be subject to special packing protocols and valuation.

Failure to disclose such items may limit recovery. Packing materials supplied by Bystroff remain our property until used. Unused materials may be subject to return or additional charges as specified in the project agreement.

Separation of Services
Packing services provided by Bystroff are distinct from transportation services. Transportation of household goods is performed solely by independently licensed motor carriers under their own authority. Bystroff’s provision of packing does not make it a motor carrier or property broker with respect to the transportation of the goods.

Section #3 - LIABILITY OF THE COMPANY

Bystroff Relocation Management provides relocation management, coordination, and project oversight services.

We are responsible for the planning and coordination of the relocation project but do not assume responsibility for transportation, storage, or handling performed by third-party providers.

Any loss or damage to goods during transportation or storage is governed by the terms and conditions of the performing carrier or service provider.

To the fullest extent permitted by law, Bystroff Moving shall not be liable for indirect, incidental, or consequential damages arising from services performed by third parties.

Section #4 - CARRIER LIABILITY

Liability for loss or damage to goods during transportation is governed solely by the terms and conditions of the performing licensed carrier and their Bill of Lading. Each carrier operates under its own authority, insurance coverage, and liability provisions.

Bystroff Moving does not assume liability for transportation-related loss or damage but will assist in coordination and communication as needed.

Section #5 - OWNERSHIP OF GOODS

The client represents and warrants that they are the lawful owner of the goods or have full authority to arrange for their relocation, transportation, and/or storage.

The client agrees to indemnify and hold harmless Bystroff Moving from any claims, damages, or legal actions arising from ownership disputes or lack of authority over the goods.

Where services are performed by third-party carriers or providers, the client’s representations and responsibilities extend to such parties under their respective agreements.

Section #6 - BUILDING-FIRE-WATCHMAN

Where storage services are required, such services may be performed by licensed third-party storage providers or carriers.

Such facilities operate under their own terms, conditions, and insurance coverage.

Bystroff Moving coordinates storage arrangements but is not responsible for the operation, security, or conditions of third-party storage facilities.

Section #7 - TERMS OF PAYMENTS

A project retainer is required to secure scheduling and initiate coordination. The remaining balance is due as outlined in the project estimate and prior to completion of services, unless otherwise agreed in writing.

Where applicable, certain services such as transportation or storage may be performed by third-party providers.

Payment for such services may be collected directly by the performing carrier or included within the overall project pricing as agreed.

Failure to complete payment may result in delays, suspension of services, or release of scheduling commitments.

Section #8 - GENERAL LIEN FOR CHARGES

Licensed carriers performing transportation services may have a lien on goods for unpaid transportation, storage, or related charges in accordance with their Bill of Lading and applicable regulations. Bystroff Moving does not hold or enforce carrier liens but coordinates resolution of any such matters between the client and the performing carrier.

Section #9 - NOTICE AND PROOF OF LOSS OR DAMAGE

Any claims for loss or damage related to transportation must be submitted directly to the performing carrier in accordance with the terms of their Bill of Lading and applicable regulations.

Clients are responsible for providing timely notice and supporting documentation as required by the carrier.

Bystroff Moving will assist in coordinating communication and documentation where appropriate but does not assume liability for transportation-related claims.

Section #10 - ANY TERMS & CONDITIONS

If credit is extended by the carrier by agreeing to bill the employer or other party, and in the event that any or all of the charges are not paid, the owner of the goods and/or beneficiary of the services acknowledges that he/she remains primarily liable for payment.

NOTICE: PLEASE INSPECT YOUR GOODS PROMPTLY. CLAIMS FOR ANY LOST OR DAMAGED GOODS MUST BE FILED WITH THE CARRIER IN WRITING FORM. THE CUSTOMER REPRESENTS AND WARRANTS THAT THE PROPERTY CONSISTS OF HOUSEHOLD GOODS ONLY AND THAT NO COMBUSTIBLE OR INFLAMMABLE MATERIAL IS INCLUDED.

Bystroff Moving is not responsible for loss or damage to items packed by the client; such matters are subject to the terms of the performing carrier.

Notwithstanding any terms referencing “carrier” within the following sections, Bystroff Relocation Management LLC acts solely as a relocation manager and coordinator for applicable projects.Transportation, storage, and related services may be performed by licensed third-party carriers or providers operating under their own authority, tariffs, and insurance.Any such carrier is solely responsible for transportation, storage, and handling of goods under their respective agreements, including Bill of Lading or warehouse receipts.

PLEASE SEE OUR OTHER POLICIES:
‍CCPA POLICY;
‍PRIVACY POLICY;
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If you have any questions about this Policy or your dealings with this site please contact us.