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Let us know about lost or damage belongings, complaints or any comments

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Do you have any complaints?

We apologize if you are in the process of reporting a claim or if anything is going wrong with your moving experience with us.

When it comes to moving, it's important to have a plan in place for handling any potential claims that may arise. At Bystroff moving company, we take the responsibility of ensuring the safe transport of your belongings very seriously. That's why we have a comprehensive claims process in place to handle any issues that may arise during your move.

In our moving agreements, we always specify the maximum coverage for your moving project and always strive to fix any difficulties and repair mistakes of our team.

Claim Process

The first step in our claims process is to document any damages or losses as soon as they are discovered. This includes taking photographs and making detailed notes about the condition of your items before and after the move.

This documentation is crucial for processing any claims that may be filed. Once the damages or losses have been documented, we will work with you to determine the best course of action.

This may include filing a claim with our insurance company, or seeking reimbursement from the party responsible for the damages. We will also provide you with guidance on how to proceed with any necessary repairs or replacements.

It's important to note that there are certain types of damages or losses that may not be covered by our insurance policy.

For example, damages caused by normal wear and tear, or items that were not properly packed, may not be covered.

In these cases, we will work with you to find a resolution that is fair and reasonable. We take care to handle any claims that may arise in a timely and efficient manner.

Contact Us

Feel free to contact our moving experts and let us know to solve any concerns.

Please send us your Order ID, Moving Date, and some details — we guarantee to contact you soon as possible.

Find out more: FAQ, Terms & Condition, Moving & Delivery Terms.
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